Overview

Learn exactly how the Direct-to-Consumer Touch activity dramatically Maintains And Grows Your Customer Relationship. Customer loyalty and retention play a key role in your business success. This page contains a library of resources to help you build a successful customer relationship from the ground up.

Return Processing

This in-depth resource will show you exactly how to deal with excessive product returns that cost you time, money and potential poor online reviews.

CRM

Here’s where you’ll learn how to use your Customer Relationship Management system to manage your company’s interaction with current and potential customers.

Call Centers

These actionable tips will help you maintain consumer relationships by outsourcing your contact center. Includes lots of examples and mistakes to avoid.

Chatbots

Always-on & always-available engagement makes a strong first impression on first-time visitors. This resource will show you exactly how to use chatbots in the retail and e-commerce industry that turn visitors into customers.

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